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Our Terms & Conditions


Please read these Terms and Conditions carefully before using this site.

These terms and conditions govern your use of our website (www.provenancebutcher.com); by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.


Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.


You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

(a)  republish material from this website (including republication on another website);

(b)  sell, rent or otherwise sub-license material on the website;

(c)  reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(d)  edit or otherwise modify any material on the website; 

(e)  redistribute material from this website except for content specifically and expressly made available for redistribution.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The information on this website is provided free-of-charge and for general information only, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not make any representations, warranties or guarantees, whether express or implied, as to its completeness or accuracy; nor do we commit to ensuring that the website remains available or uninterrupted or that the material on the website is kept up-to-date.

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions or other terms  (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which may apply to our site or any content on it, whether express or implied.

Our liability is limited and excluded to the maximum extent permitted under applicable law.  We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort (including negligence), contract, or otherwise.  Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.


We reserve the right to restrict access to any areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.  You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion.


You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express written consent.

You must not use our website to copy, publish or send mass mailings or spam.

You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law.  All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person's intellectual property rights or rights of confidence, impinge upon any person's privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

We reserve the right to edit or remove any material posted upon our website.

We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.


These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.


These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Provenance Butchers masterclass gift vouchers are £135 per person. A gift voucher admits one person to one of our masterclasses and you must have a voucher to book onto a class.

Vouchers are valid for 12 months from their purchase. Classes must be booked before this date. Expired vouchers will not be redeemable, and we will not accept it as payment for any class.

All vouchers purchased and bookings made are non-refundable or exchangeable.

We require 7 days notice to change a booking. If you give us less notice and we are unable to fill your space, the booking will go ahead in your name and you will be charged for the class. If you are unable to attend, you can send someone else to take your place.

We reserve the right to refuse class participation to anyone who we believe is under the influence of alcohol or drugs.

We reserve the right to cancel any of our classes at any time. Under these circumstances, you will be offered the opportunity to booked onto a difference class.  


The following terms and conditions apply to Gift Cards sold on the www.provenancebutcher.com website.

This Gift Card can only be used online and NOT with any of our physical stores in: Notting Hill, Chelsea, Little Venice, Queen’s Park. 

This Gift Card is only valid until the date stated on the Gift Card and no later. 

Gift Cards are not redeemable for cash, they can be redeemed for Provenance products online only.

If you are buying a virtual Gift Card for someone else, please enter your own email so that you can either print or send the URL of the gift card page to your friend.
We don't provide physical gift cards, rather e-gift cards that can be printed with their unique codes.

If gift card codes are lost, we can easily track these down if you email us your payment details and explanation to online@provenancebutcher.com
We are not responsible for any gift card used without your permission.
We reserve the right to cancel a Gift Card if we deem such action necessary.
You cannot use a gift card to buy another gift card.

Our gift cards come with a 12 month expiration date so please remember to use them.
You may purchase any product with this Gift Card however you may not use this gift card code in conjunction with any other promotion or Gift Card.
Gift Cards cannot be exchanged for cash.

Any additional cost over and above the value of the Gift Card balance needs to be paid at checkout.
Any balance below the level of a Gift Card will be applied as a credit to the same discount code and can be used on future purchases.
If you are unhappy with any product or service we have provided please contact us at online@provenancebutcher.com
All regular purchase Terms and conditions, Terms of service and Christmas Terms & Conditions apply to your purchase.