Enjoy free delivery on orders over £100 (London) and £150 (Outside of London). Excludes Xmas orders. Enjoy free delivery on orders over £100 (London) and £150 (Outside of London). Excludes Xmas orders.
Click here to find out more about our nationwide next day delivery service.

Delivery and C&C

 

 

-------------------------------------------------------------------------

Ensuring a successful and fast delivery to your door and providing safe, sustainable packaging is not cheap and whilst we would love to offer a free service, we need to share the cost. More information about our service, packaging and delivery fees below.

-------------------------------------------------------------------------------

FOR OUR FESTIVE DELIVERY DETAILS PLEASE VISIT 
Thanksgiving Info Page 
Christmas Info Page

NATIONWIDE NEXT DAY DELIVERY
We are excited to announce that we now deliver within UK Mainland
(incl. Greater London, England, Wales & Scotland but excludes the Highlands & Islands)
Order before 12pm and it will be delivered to your door via DPD next day
 (or nominated day) 
Tuesday – Friday delivery: order by 12pm for next day delivery
(delivered by midday) 
Saturday delivery: order before 12pm Friday (delivered by 6pm) 
(Our UK delivery service does not operate on Sunday or Monday) 

Nationwide Delivery Charges
Tue – Fri | £12.50
Sat | £16.50
Free for orders of £150 and above
No minimum order

Orders delivered by DPD
Tuesday-Friday by 12:00pm; Saturday by 6:00pm.
You can select a delivery date at the checkout.
Next day delivery available for orders placed by 12:00pm.
Notification with an estimated delivery time (email and text, where
mobile number is provided) is sent upon dispatch, 
followed by
another one on the day of the delivery.
In case of not being at home, DPD offers an option of nominating a
neighbour or specifying a safe place via a link in the notification.
If your UK order has not been delivered within the indicated time, in the
first instance please enquire with DPD 
using reference number provided in the notification.
When DPD is unable to resolve it, please contact us directly
Please note: all products are available for UK delivery apart from the
following: eggs, charcoal, crisps, breadsticks, olives.
List of UK post codes served
Please note festive orders delivery fees and times may vary.
 ____________________________________________________________
LONDON SAME DAY DELIVERY
Same day delivery for orders received before 10.00am (excl. Sun)
London Delivery Charge
£7.00
Free for orders of £100 and above
No minimum order
Delivery time
Your order will be delivered on the date selected by you at the checkout, usually between 10:00am and 6:00pm. In the morning you will receive a notification with an estimated 2 hour delivery window, followed by another one with a tracking link when the driver is nearer.
List of London post codes served
Please note festive orders delivery fees and times may vary.
______________________________________________________________
Delivery type
LONDON
We deliver within entire London (incl. TW1, TW2, TW8, TW9)
in our refrigerated vans.
Notification is sent in the morning (email and text, where mobile number is provided) with an estimated 2h delivery widow, followed by another one
with a tracking link when the driver is nearer.
Email notification is sent upon dispatch, usually by 11:00am,
with an estimated 2h delivery window and a tracking link.
London orders are usually delivered between 10:00am-6:00pm*. You can
select a delivery date at the checkout.
Same day delivery available for
orders placed before 10:00am.
*Please note during busy times these times may differ.
-
UK Mainland* including Greater London
*England, Wales and Scotland,
Excluding: Scottish Highlands, Islands, Ireland, Northern Ireland
Orders delivered by DPD.
Tuesday-Friday by 12:00pm; Saturday by 6:00pm.
You can select a delivery date at the checkout.
Next day delivery available for orders placed by 12:00pm.
Notification with an estimated delivery time (email and text, where mobile
number is provided) is sent upon dispatch,
followed by another one on the day of the delivery.

In case of not being at home, DPD offers an option of nominating a neighbour or specifying a safe place via a link in the notification.
If your UK order has not been delivered within the indicated time, in the first instance please enquire with DPD using reference number provided in the notification. When DPD is unable to resolve it, please contact us directly. Although UK orders are packed insulated and with ice packs, immediate refrigeration is also imperative, as the packaging will only guarantee the correct temperature for 24h from the order being packed,
the day prior to delivery. All meat products are suitable for freezing in
original packaging for maximum of 3 months.

______________________________________________________________
Click & Collect
We offer same day Click & Collect at our shops - simply place an order before 10:00am and you can collect it from your selected shop 2:00pm*-7:00pm.
Click & Collect is available Monday to Sunday.
Sunday orders can be collected 10:00am-4:00pm
but must be placed by 10:00am on Saturday.
Minimum order is £20.00.
*PLEASE NOTE: Your order will not be ready for pickup before stated above times as it is freshly prepared and transferred from our production site on the day of collection.
____________________________________________________________
Packaging
Provenance is an eco conscious company.
We've only used paper carrier bags in our shops, not plastic, since we opened in 2013. We've also worked really hard to source sustainable packaging for our delivery service and researched the best packaging to keep your order at optimal temperature on its journey. 
We pack delivery products in either compostable air sealed trays, compostable or recyclable vacuum bags or butchers paper*. If you have a preference, you can specify
it in the Special Notes Box under each product or at the checkout.
*Please note the sealing film on the trays is not compostable to enable for freezing. Recyclable bags are marked with a blue recyclable sticker. On a rare occasion we might use non-compostable non-recyclable vacuum bags
due to size restrictions of our compostable ones. These are unmarked.
Oven proof trays are recyclable.
UK orders products are mostly vacuum packed for additional longevity,
some may be vacuum packed in trays.
Fragile items are protected with recyclable corrugated sleeves
with some additionally vacuum packed. 
London orders are delivered in recyclable paper bags or
recyclable carton boxes, depending on the size of the shipment.
UK orders are delivered in recyclable cardboard boxes lined
with 
biodegradable wool for insulation and reusable and recyclable ice
packs, made from non toxic materials, to ensure your delivery arrives at a safe temperature.
 ______________________________________________________________
Shelf Life & Storage
We aim to provide our customer with the best quality freshest product at
the longest possible shelf life, within strict Food Safety guidelines.
Our target minimum shelf life for most cuts is 4 days*; some products like
poultry, sausages, burgers and mince - usually 3 days*.
Use by date is stipulated on the label of each product and is determined by
both production and packing dates.
*Please note some products might be delivered with a shorter date,
subject to availability.
Due to the nature of next day delivery UK orders products
result in 1 day shorter shelf life upon delivery.
It is VERY important meat and temperature sensitive products
are refrigerated immediately upon delivery,
ideally at the bottom shelf of the fridge.
 Although UK orders are packed insulated and with ice packs, immediate refrigeration is also imperative, as the packaging will only guarantee the correct temperature for 24h from the order being packed,
the day prior to delivery.
All meat products are suitable for freezing in original packaging
for maximum of 3 months.
_______________________________________________________________

Complaints Policy
We always strive to deliver the best quality product and service however,
on a rare occasion, we may fall short. Please submit any feedback or
complaint via email: 
online@provenancebutcher.com.
We will respond within 24 hours from the receipt of your complaint,
Monday to Saturday. We will endeavour to resolve your complaint within
48h from the complaint acknowledgement and no later than within a week,
depending on the nature of the complaint. Please note in some rare cases
we may have to conclude an investigation that requires longer than 1
week, in which instance we will keep you updated.
If you are unsatisfied with the outcome, we will provide you with details
where you can escalate your complaint.
Customer who feels their complaint has not been resolved after the
escalated stage of this process can forward the complaint to the relevant
independent ombudsman service, details of which will be provided on
request.
 ______________________________________________________________
T&C
Contact info & opening times
Email: online@provenancebutcher.com 
Call: 0751 4092 770
Online customer service office regular opening times: Mon-Sat 8:30am
4:30pm. 
We are usually closed on Bank Holidays.
Please note our opening times may vary from time to time, and are subject
to change with no notice.
Orders
Orders accepted via our website only.
Provenance Village Butcher cannot take responsibility of incorrectly
placed orders, including shipping details and delivery date and
instructions.
Please ensure your orders is correct before checking out.
Orders placed can only be changed under Provenance Village Butcher
discretion, no later than 48 hours prior to the delivery date.
Provenance Village Butcher reserves the right to capture order payments
in full at any point prior to order’s dispatch.
Products and prices are subject to change with no notice.
Delivery
Delivery times – as stipulated in the London and Nationwide
Delivery
 sections at the top of this page.
Please note: We will endeavour to deliver within these times however,
occasionally the delivery times may vary, subject to traffic and other
unforeseen circumstances.
We do not offer delivery time slots.
It is customer’s responsibility to facilitate the receipt of the delivery.
LONDON
In case we are unable to deliver due to no access, we will attempt to
contact the customer on the telephone number provided. If no contact is
made, the order will be left in one of our 
shops for collection. The
customer will be notified of the location.
We will accept requests for orders to be left with a neighbour or a
nominated safe place with a prior agreement. Provenance Village Butcher
cannot take responsibility for these orders once delivered.
UK
DPD handles delivery of UK orders.
In case DPD is unable to deliver due to no access and no alternative
delivery option has been chosen via link in the DPD notification, prior to
delivery, order will be returned to DPD depot. Unfortunately, due to the
nature of the shipment, DPD does not offer second delivery attempt.
ETA: we shall provide an estimated time of the delivery upon dispatch;
on some occasions notification might fail to reach the recipient.
We reserve the right to use adequate third party delivery options, as
necessary.
Click & Collect
Collection times: Mon-Fri 2:00pm - 7:00pm, Sun 10:00am-4:00pm.
Sunday orders must be placed by 10:00am on Saturday.
Minimum order is £20.00.
Your order will not be ready for pickup before stated above times as it is freshly prepared and transferred from our production site on the day of collection.
Uncollected orders - we will contact customer using contact details provided. If order is not collected within 2 days from the collection date, it will be discarded and no refund will be offered. 

Cancellations
Order cancellations must be submitted in writing via email directly to online@provenancebutcher.com, no later than 48 hours prior to delivery date. No other form of cancellation will be accepted.
The cancellation is only deemed as confirmed on the receipt of a respond email from the Provenance Butcher Team.
Refunds are issued under Provenance Village Butcher discretion only.
We will investigate any complaint on an individual basis and endeavour to find the most satisfactory resolution, deemed reasonable by us.

Festive and seasonal T&C may vary.

*Provenance Village Butcher reserves the right to change Terms and Conditions without notice upon public posting*