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Christmas Info + T&C

1. Contact Info & Opening Times

Email: online@provenancebutcher.com
Call: 0751 4092 770

Online customer service office regular opening times: Mon-Sat 8:30am-4:30pm

Christmas online customer service opening times:

Tue 21st – Wed 22nd Dec | 7:00am - 7:00pm
Thu 23rd Dec | 6:00am - 7:00pm
Fri 24th Dec | 6:00am - 2:30pm
Sat 25th – Tue 28th Dec | CLOSED
Sat 1st Jan | CLOSED

For all in-store queries, please call the shop directly.
To see contact details click here.

2. Ordering Online

Orders accepted via our website only.

Provenance Village Butcher cannot take responsibility for incorrectly placed orders, including shipping details and delivery date and instructions.

Please ensure your orders is correct before checking out.

Christmas pre-orders can be placed from Friday 1st October to Thursday 16th December inclusive, subject to limited daily delivery slots.
We will not be able to accept any Christmas pre-orders, amendments, or cancellations after midnight of Thursday 16th December.

Prior to the cut off time of midnight Thursday 16th December, amendments will only be accepted in writing via email online@provenancebutcher.com and will only be deemed as confirmed on the receipt of a respond email from Provenance Butcher Delivery Team and at our discretion.

Payment for orders will be charged upfront in full, usually within 2 working days after order was placed.

Discounts are not valid for Christmas orders.

3. Delivery

LONDON

Christmas orders will be delivered in our refrigerated vans and by temperature controlled e-cargobikes.
We reserve the right to use adequate third party delivery options, as necessary.

Delivery times:

Tue 21st – Thu 23rd Dec | 7:00am - 9:00pm
Fri 24th Dec | 6:00am - 4:00pm
Sat 25th – Tue 28th | CLOSED – no deliveries
Sat 1st Jan | CLOSED – no deliveries

We are unable to offer delivery time slots.

ETA: Your order will be delivered on the date selected by you at the checkout.
In the morning you will receive a notification with an estimated 2 hour delivery window, followed by another one with a tracking link when the driver is nearer.
Please note: We will endeavour to deliver within these times however, occasionally the delivery times may vary, subject to traffic and other unforeseen circumstances.

It is customer’s responsibility to facilitate the receipt of the delivery. In case we are unable to deliver due to no access, we will attempt to contact the customer on the telephone number provided. If no contact is made, the order will be left in one of our shops for collection. The customer will be notified of the location.

We will accept requests for the order to be left with a neighbour or a nominated safe place with a prior agreement.
Provenance Village Butcher cannot take responsibility for these orders once delivered.

UK & GREATER LONDON
UK Mainland: England, Wales & Scotland, excluding Islands & Highlands

Christmas orders will be delivered by DPD in a temperature controlled packaging.

Delivery times:

Tue 21st – Thu 23rd Dec | by 8:00pm*
Fri 24th Dec | CLOSED – no deliveries
Sat 25th - Wed 29th Dec | CLOSED – no deliveries
Thu 30th - Fri 31st Dec | by 12:00pm
Sat 1st Jan | CLOSED – no deliveries
*Please note: Between Tue 21st  and Thu 23rd  Dec delivery by 12:00pm is not available by DPD.

ETA: Notification with an estimated delivery time is sent upon dispatch, followed by another one on the day of the delivery.
In case of not being at home, DPD offers an option of nominating a neighbour or specifying a safe place via a link in the notification.
Please note: DPD will endeavour to deliver within stipulated times however, occasionally the delivery times may vary, subject to traffic and other unforeseen circumstances.

It is customer’s responsibility to facilitate the receipt of the delivery.
In case of DPD not being able to deliver due to no fault of the courier's or the vendor's, parcel will be destroyed. This is due to the perishable nature of goods delivered next day. Redelivery may not be available and refund will not be offered.

Provenance Village Butcher cannot take responsibility for orders delivered to a neighbour or left in a safe place on customer's request.

 NO CLICK & COLLECT AVAILABLE
Unfortunately we do not offer Click & Collect service for Christmas orders due to logistical restrictions.

4. In-store

Christmas orders placed directly with your chosen shop will be available for collection from Tuesday 21st to Friday 24rd December,
as per agreed collection location and date, confirmed on each order form. 

Shop opening times:

Tue 21st - Wed 22nd Dec | 9:00am - 7:00pm
Thu 23rd Dec | 6:00am - 7:00pm
Fri 24th Dec | 6:00am - 2:00pm
Sat 25th - Tue 28th Dec | Closed
Wed 29th - Fri 31st Dec | 9:00am - 4:00pm
Sat 1st Jan | Closed
Sun 2nd - Mon 3rd Jan | 10:00am - 2:00pm
 

5. Cancellations & Amendments

Order cancellations for delivery and in-store collection must be submitted in writing via email directly to online@provenancebutcher.com.
No other form of cancellation will be accepted.

The cancellation is only deemed as confirmed on the receipt of a respond email from the Provenance Butcher Team.

Orders both online and in-store can only be cancelled on or prior to the 16th of December

Orders both online and in-store cancelled after this deadline will be charged in full and no refund will be offered.

Christmas order amendments may not be possible past 16th December due to strict lead times on product pre-ordered from our suppliers.
Order amendments must be submitted in writing via email directly to online@provenancebutcher.com. No other form of cancellation will be accepted.
Order amendments are only deemed as confirmed on the receipt of a respond email from the Provenance Butcher Team.

6. Customer Care

We always strive to deliver the best quality product and service however, on a rare occasion, we may fall short. Please submit any feedback or complaint via email: online@provenancebutcher.com. We will endeavour to resolve it within 48 hours. For in-store feedback please call the shop directly, see contact details here.

Refunds are issued under Provenance Village Butcher discretion only.

We will investigate any complaint on an individual basis and endeavour to find the most satisfactory resolution, deemed reasonable by us.