Christmas Info + T&C

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1. ONLINE Contact Info & Opening Times

Email: online@provenancebutcher.com
Call: 0751 4092 770

Online customer service office regular opening times: Mon-Sat 7:30am-3:30pm

Christmas Online customer service opening times:

Thu 21st – Fri 22nd Dec | 6:00am - 7:00pm
Sat 23rd Dec | 6:00am - 7:00pm
Sun 24th Dec | 6:00am - 2:00pm
Mon 25th – Wed 27th Dec | CLOSED
Thu 28th - Sat 30th Dec | 06:00am-2:00pm
Sun 31st Dec | 6:00am - 2:00pm
Sun 1st | CLOSED
 Mon 2nd Jan & onwards | Open as usual

For all in-store queries, please call the shop directly.
To see contact details click here.

2. Ordering Online

Orders accepted via our website only.

Provenance Village Butcher cannot take responsibility for incorrectly placed orders, including shipping details and delivery date and instructions.

Please ensure your orders is correct before checking out.

Christmas pre-orders can be placed from Monday 2nd October to Friday 15th December inclusive, subject to limited daily delivery slots.
We will not be able to accept any Christmas pre-orders, amendments, or cancellations after midnight of Friday 15th December.

Prior to the cut off time of midnight Friday 15th December, amendments will only be accepted in writing via email online@provenancebutcher.com and will only be deemed as confirmed on the receipt of a respond email from Provenance Butcher Delivery Team and at our discretion.

Payment for orders will be charged upfront in full, usually within 2 working days after order was placed.

Discounts are not valid for Christmas orders.

3. Delivery

LONDON LOCAL
Post codes served: 
NW1, NW2, NW3, NW6, NW8, NW10, NW11,
all SW except SW14, SW20,
all W except W5, W7, W13.

Christmas orders will be delivered via electric cargo bikes and/or vans.
We reserve the right to use adequate alternative delivery options, as necessary.

All London Local Christmas orders will charged £10.00 delivery fee, regardless of the basket size.

Delivery times*

Thu 21st – Fri 22nd Dec | 7:00am - 7:00pm
Sat 23rd Dec | 6:00am - 7:00pm
Sun 24th Dec | 6:00am - 2:00pm
Mon 25th – Wed 27th | CLOSED – no deliveries
Thu 28th - Sun 31st - London Local as usual;
no Nationwide deliveries on 28th;
Mon 1st | CLOSED – no deliveries

We are unable to offer specific delivery time slots at this point.

ETA: Your order will be delivered on the date selected by you at the checkout.
In the morning you will receive a dispatch notification with an estimated delivery window, followed by another one (via text message) with a tracking link when the driver is nearer. It is essential to provide a UK mobile number so we can send  you your delivery updates and contact you on the day of the delivery in case of any issues.
 *We will endeavour to deliver within the stated times however, occasionally the delivery times may vary, subject to traffic and other unforeseen circumstances.

It is customer’s responsibility to facilitate the receipt of the delivery.
In case we are unable to deliver due to no access, we will attempt to contact the customer on the telephone number provided. If this is unsuccessful, the order will be left with the neighbour / in a safe place or in one of our shops for collection. The customer will be notified of the location.

We will accept requests for the order to be left with a neighbour or a nominated safe place with a prior agreement.
Provenance Village Butcher cannot take responsibility for orders once delivered.

 NO CLICK & COLLECT AVAILABLE
Unfortunately, we do not offer Click & Collect service for Christmas orders due to logistical restrictions.

 

REST OF LONDON & UK LONDON
UK Mainland
(incl. E, EC, N, NW4, NW5, NW7, NW9, SE, W1, WC, W5, W7 and W13, Greater London, England, Wales & Scotland but excludes the Highlands & Islands)

Christmas orders will be delivered by DPD and PackFleet couriers in a temperature controlled packaging.

All Rest of London and Nationwide Christmas orders will charged £12.50 (weekdays) or £16.50 (weekend) delivery fee, regardless of the basket size.

Delivery dates & times:

Thu 21st – Fri 22nd Dec | Nationwide by 7:00pm
Sat 23rd Dec | within M25 only by 7:00pm
Sun 24th Dec | within M25 only by 7:00pm
Mon 25th – Wed 27th | CLOSEDno deliveries Nationwide
Thu 28th - Sat 30th | no Nationwide deliveries on 28th & London Local as usual
Sun 31st | within M25 only by 8:00pm & London Local as usual
Mon 1st - Tue 2nd Jan | CLOSEDno deliveries Nationwide

ETA: Notification with an estimated delivery time is sent upon dispatch, followed by another one on the day of the delivery.
In case of not being at home, both DPD and PackFleet (within M25) offer an option of nominating a neighbour or specifying a safe place via a link in the notification.
Please note: Courier will endeavour to deliver within stipulated times, however, occasionally the delivery times may vary, subject to traffic and other unforeseen circumstances.

It is customer’s responsibility to facilitate the receipt of the delivery.
In case of DPD not being able to deliver due to no fault of the courier's or the vendor's, parcel will be destroyed. This is due to the perishable nature of goods delivered next day. Redelivery may not be available and refund will not be offered.

Provenance Village Butcher cannot take responsibility for orders delivered to a neighbour or left in a safe place on customer's request.

 

4. In-store

Christmas orders placed directly with your chosen shop will be available for collection from Thursday 21st to Sunday 24th December,
as per agreed collection location and date, confirmed on each order form. 
Please ensure to take note of the Provenance location you've placed your order with and of the date you've chosen for collection.

Provenance Shops Christmas Opening Hours:

Saturday 23rd | 6am-7pm
Christmas Eve, Sunday 24th | 6am-2pm

Christmas Day, Monday 25th - CLOSED
Boxing Day, Tuesday 26th - CLOSED
Wednesday 27th - CLOSED

Thursday 28th | 9am-4pm
Fri 29th | 9am-4pm
Sat 30th | 9am-4pm
NYE Sun 31st | 9am-4pm

1st Jan - CLOSED

2nd Jan - OPEN AS USUAL
 

5. Cancellations & Amendments

Order cancellations must be submitted in writing via email directly to online@provenancebutcher.com (for orders placed online,
 or to the email address of the shop you placed your order with:
Notting Hill: nottinghillorders@provenancebutcher.com
Chelsea: chelseaorders@provenancebutcher.com
Little Venice: littleveniceorders@provenancebutcher.com
Queens Park: queensparkorders@provenancebutcher.com
Wimbledon: wimbledonorders@provenancebutcher.com

No other form of cancellation will be accepted.

The cancellation is only deemed as confirmed on the receipt of a respond email from the Provenance Butcher Team. Orders both online and in-store can only be cancelled on or prior to the 15th of December

Orders both online and in-store cancelled after this deadline will be charged in full and no refund will be offered.

Christmas order amendments may not be possible past 15th December due to strict lead times on product pre-ordered from our suppliers.
Order amendments must be submitted in writing via email directly to online@provenancebutcher.com  for orders placed online,
 or to the email address of the shop you placed your order with:
Notting Hill: nottinghillorders@provenancebutcher.com
Chelsea: chelseaorders@provenancebutcher.com
Little Venice: littleveniceorders@provenancebutcher.com
Queens Park: queensparkorders@provenancebutcher.com
Wimbledon: wimbledonorders@provenancebutcher.com

Order amendments are only deemed as confirmed on the receipt of a respond email from the Provenance Butcher Team.

6. Customer Care

We always strive to deliver the best quality product and service however, on a rare occasion, we may fall short. Please submit any feedback or complaint via email: online@provenancebutcher.com. We will endeavour to resolve it within 48 hours. For in-store feedback please call the shop directly, see contact details here.

Refunds are issued under Provenance Village Butcher discretion only.

We will investigate any complaint on an individual basis and endeavour to find the most satisfactory resolution, deemed reasonable by us.

Provenance Butcher reserves the right to amend these Terms and Conditions without notice, upon public publishing.