1. Contact Info & Opening Times
Online customer service office regular opening times: Mon-Sat 8:30am-4:30pm
Thanksgiving online customer service opening times:
Tue 23rd – Wed 24th Nov | 7:00am - 7:00pm
Thu 25th Nov | 6:00am - 6:00pm
Fri 26th Nov | 7:00am - 4:30pm
Sat 27th | 7:00am - 3:00pm
For all in-store queries, please call the shop directly.
To see contact details click here.
2. Ordering Online
Orders accepted via our website only.
Provenance Village Butcher cannot take responsibility for incorrectly placed orders, including shipping details and delivery date and instructions.
Please ensure your orders is correct before checking out.
Thanksgiving pre-orders can be placed from Friday 1st October to Monday 20th November inclusive, subject to limited daily delivery slots.
We will not be able to accept any Thanksgiving pre-orders, amendments, or cancellations after midnight of Monday 20th November.
Prior to the cut off time of midnight Monday 20th November, amendments will only be accepted in writing via email firstname.lastname@example.org and will only be deemed as confirmed on the receipt of a respond email from Provenance Butcher Delivery Team and at our discretion.
Payment for orders will be charged upfront in full, usually within 2 working days after order was placed.
Discounts are not valid for Thanksgiving orders.
Thanksgiving orders will be delivered in our refrigerated vans and by temperature controlled e-cargobikes.
We reserve the right to use adequate third party delivery options, as necessary.
All London Thanksgiving orders will charged £7.00 delivery fee, regardless of the basket size.
Tue 23rd – Wed 24th Nov | 7:00am - 9:00pm
Thu 25th Nov | 6:00am - 4:00pm
Fri 26th – Sat 27th Nov | 11:00am - 7:00pm
We are unable to offer delivery time slots.
ETA: Your order will be delivered on the date selected by you at the checkout.
In the morning you will receive a notification with an estimated 2 hour delivery window, followed by another one with a tracking link when the driver is nearer.
Please note: We will endeavour to deliver within these times however, occasionally the delivery times may vary, subject to traffic and other unforeseen circumstances.
It is customer’s responsibility to facilitate the receipt of the delivery. In case we are unable to deliver due to no access, we will attempt to contact the customer on the telephone number provided. If no contact is made, the order will be left in one of our shops for collection. The customer will be notified of the location.
We will accept requests for the order to be left with a neighbour or a nominated safe place with a prior agreement.
Provenance Village Butcher cannot take responsibility for these orders once delivered.
UK & GREATER LONDON
UK Mainland: England, Wales & Scotland, excluding Islands & Highlands
Thanksgiving orders will be delivered by DPD in a temperature controlled packaging.
All UK Thanksgiving orders will charged a delivery fee, regardless of the basket size:
£12.50 weekdays and £16.50 on Saturday.
Tue 23rd – Fri 26th Nov | by 12:00pm
Sat 27th Nov | by 6:00pm
ETA: Notification with an estimated delivery time is sent upon dispatch, followed by another one on the day of the delivery.
In case of not being at home, DPD offers an option of nominating a neighbour or specifying a safe place via a link in the notification.
Please note: DPD will endeavour to deliver within stipulated times however, occasionally the delivery times may vary, subject to traffic and other unforeseen circumstances.
It is customer’s responsibility to facilitate the receipt of the delivery.
In case of DPD not being able to deliver due to no fault of the courier's or the vendor's, parcel will be destroyed. This is due to the perishable nature of goods delivered next day. Redelivery may not be available and refund will not be offered.
Provenance Village Butcher cannot take responsibility for orders delivered to a neighbour or left in a safe place on customer's request.
NO CLICK & COLLECT AVAILABLE
Unfortunately we do not offer Click & Collect service for Thanksgiving orders due to logistical restrictions.
Thanksgiving orders placed directly with your chosen shop will be available for collection from Tuesday 22nd to Sunday 28th November,
as per agreed collection location and date, confirmed on each order form.
Shop opening times:
Sun 28th Nov | 10:00am - 4:00pm